Donor Family Care Service

We offer help and guidance to families who have supported organ and tissue donation after the death of a loved one.

Care, compassion and support

If you have supported organ and tissue donation after the death of a loved one, NHS Blood and Transplant's Donor Family Care Service is here for you.

This website was created in collaboration with donor families. We are grateful to those who provided insight and guidance following their organ donation experience.

How we can help

Get information about who we are, and what to expect from us.

What to expect from us

Donor family and recipient contact

Writing your letter, card or email can be difficult. We're here to support you.

How it works

The Order of St John Award

The Order of St John UK Award for Organ Donation honours the incredible gift donors and their families in the UK make by donating their organs to save and improve the lives of others.

About the award

Further support and guidance

Links to practical guidance and bereavement support services.

See what's available

The journey through donation

Get answers to common questions, such as why only some organs may have been suitable for transplant, what happens after donation, or read an explanation of the donation journey.

Get answers here

Contact us

Get in touch

Share your experience

Your feedback helps strengthen our practice, informs our training and helps to develop the service and support we provide to donor families.

Help promote organ donation

Get information about current campaigns on the Organ Donation website, and get access to materials to download and share.