Contact us

We are your point of contact for any enquiries you have. We're here for you, whenever you need us and whatever your need is.

Donor Family Care Service Manager Lisa and our team of administrators are always at the end of an email or phone call and can provide support and resources for you and your family.

By phone

0330 041 2428

Monday – Friday, 8am – 5pm

By email

Monday – Friday, 8am – 5pm

By post

Donor Family Care Service
NHS Blood and Transplant
14 Estuary Banks
L24 8RB

The Donor Family Care Service office at work
The Donor Family Care Service team at work.

Help us to improve

Specialist nurses and the Donor Family Care Service are committed to providing every family with the best care possible throughout the donation journey; both during and after.

Please take a moment to share with us what went well, what we could have done differently, and any thoughts you might have about ways we can improve to help families. There is no timeframe for you to complete this, please do so when the time is right for you.

Your feedback helps strengthen our practice, informs our training and helps to develop the service and support we provide to donor families. 

Fill out our feedback form

If you require any support in completing this, or would prefer a paper version, please contact us.

Complaints & Compliments

We take great pride in offering our donor families a quality service at all times.

If you are not happy with any aspect of the service we provide then we would welcome the opportunity to listen to your concerns and provide you with a full and prompt response. 

It's also really important for us to know when we get it right. If you've had a positive experience, please share it so we can share good practice.

Learning from your experiences allows us to review whether processes can be strengthened to enable the practice to be replicated easily by others.

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