How we can help
Everybody grieves differently, and we're always here for you if you need us.
In the weeks, months and years after the loss of a loved one, we'll be here to provide you with support whenever you need it.
A word from our Service Lead, Kay
Sometimes you just need someone to listen.
Service Lead – Donor Family Care
"We are a team of administrators, led by the Chief Nursing team, who provide care, compassion and support to donor families and friends following your experience of donation and for years to follow, supporting your needs where required.
"This includes being the point of contact for any enquiries you have, providing information about your loved one’s donation, and helping you to contact recipients if you wish to do so.
"We can arrange personal phone calls and provide you with resources specific to your needs. Our bespoke donor family website provides information that will help and support you, that you can access at a time that is right for you.
"Often families say to us: 'I don’t know what support there is, I don’t know how anyone can help how I feel'. Sometimes you just need someone to listen, someone who understands and can guide you."
After donation, a specialist nurse in organ donation will pass on your loved one’s information to us, NHS Blood and Transplant's Donor Family Care Service.
We manage all donor correspondence and will write to you on a number of occasions, dependent upon the outcome of your loved one’s donation.