Contact NHS Blood and Transplant

• Email: webmaster@nhsbt.nhs.uk

• Finance Accounts Payable - supplier invoices
  
  • Email: Supplierinvoices@nhsbt.nhs.uk
• Accounts Receivable
  • Email: Receivable.Accounts@nhsbt.nhs.uk

For enquiries about our Annual Report and accounts please contact: 

NHSBT.Finance@nhs.net

For supplying goods or services to NHSBT, please contact NHS Blood and Transplant direct: 

• Email: purchasing@nhsbt.nhs.uk
• Phone: 01179 217 600

• Phone: 0117 322 7700
• Email: hrdirect@nhsbt.nhs.uk

NHS Blood and Transplant
500, North Bristol Park
Filton
Bristol
BS34 7QH

It is everyone's right under the NHS Complaints Process to have a thorough investigation into any complaint raised.

The investigation into your complaint should take no more than 18 working days and conclude with a response in writing or in person from the relevant director or head of service.

See a summary of our commitment to complaints at NHSBT (PDF 112KB).

Please click on the individual services below to get more information about their complaints process:

• Give blood complaints and compliments
• Organ donation complaints and compliments
• Hospitals and Science complaints and compliments
• Donor family care complaints and compliments

The Donor Feedback Team is here to support you throughout the complaint process. You can contact the team in person:

• By telephone:  0300 123 23 23
• By email: customer.services@nhsbt.nhs.uk
• By post: The Donor Feedback Team, NHS Blood and Transplant, Charcot Road, Colindale, London, NW9 5BG 

To use text relay, dial: 18001 0300 1232323. To use text chat, please SMS: 07860 034343. These translation services are free and convert text-to-speech and speech-to-text if you have communication difficulties and need assistance contacting our services.

If you feel you would like help to make your complaint, support is available. There are NHS complaints advocates available independent of our organisation who may help you write a letter, attend a meeting with you (in person or virtually), or explain the options available to you. This service is free to anyone making a complaint about NHS services.

• Phone: 0117 3227700
• Web: www.nhsbtcareers.co.uk

• Phone: 0113 820 5951

• Email media enquiries: pressoffice@nhsbt.nhs.uk
• Phone: 01923 367 600 (24 hours a day)

Blood Donation enquiries:

• Phone: 0300 123 23 23
• Email: customer.services@nhsbt.nhs.uk
• Web: www.blood.co.uk

Visit the Blood Donation contacts page for additional contact information

Organ Donation and Transplantation enquiries:

• Phone:
  • Organ Donor Line: 0300 123 23 23
  • NHS Blood and Transplant Organ Donation and Transplantation Directorate: 0117 975 7575
• Email: enquiries@nhsbt.nhs.uk
• Web: www.organdonation.nhs.uk

Visit the Organ Donation contacts page for additional contact information

Tissue Donation: