97% of NHS hospitals are satisfied or very satisfied with our services*
We're always improving
NHS Blood and Transplant was formed in 2005. Since then we have established a strong track record for driving continuous improvements in the safety, availability, quality and efficiency of our services.
* Hospital rating satisfaction score 2019
Modernised digital service
Significant and ongoing technology improvements are transforming outcomes for patients and donors, and reducing costs. More than half a million people use our real-time digital booking system to manage their blood donation appointments. Over 75% of registrations to the NHS Organ Donor Register come to us electronically. Plus, our technology links us directly to hospitals to enable the rapid ordering of blood and the delivery of test results.
Improved stock management
The development of Integrated Transfusion Services gives NHS hospitals improved blood stock management and the potential to integrate and consolidate blood transfusion laboratories. Our Stock Management Scheme enables us to monitor hospital stock levels on a 'live' basis and provide automatic optimum top up deliveries of blood and blood products. This helps reduce costs, lower wastage, and provide a more streamlined process from donor to patient.
Excellence in manufacturing
We have transformed our manufacturing operations in recent years and consolidated our manufacturing and testing sites. A new, integrated supply chain approach has helped us balance supply and demand. This has led to an increase in productivity since 2008/09 of 75% in manufacturing and 98% in testing. This places both functions in the top quartile of the European Blood Alliance (EBA) benchmarking scheme.
Reduced costs for hospitals
Increased efficiencies and reduced costs have delivered savings to the NHS of £50m per annum.
Efficiencies in the blood supply chain have delivered year on year savings to the wider NHS, which we hope to continue to deliver despite the continued reduction in demand for blood.
Challenges for 2018/19
Productivity in blood donation
Improved surgical procedures and our work to reduce unnecessary transfusions through better patient blood management may lead to a reduced need for red blood cells. However, there is still a shortage of certain blood types. Our challenge is to ensure we only collect the blood that patients need and keep our loyal donors informed of any service changes. We will also be working to further reduce costs for the NHS by continuing to increases efficiencies and productivity.
Organ donation sustainable funding
Three people die every day while waiting for an organ transplant. We desperately want to change this and have ambitious plans to increase the levels of organ donation and transplantation in the UK. This means working to influence public behaviours and increase the number of people consenting to donation. This will require significant investment, and we will be modernising the National Transplant Database to better support the donation and transplantation process.