Freedom of information and privacy

We are committed to protecting your information

To do our job properly, we have to collect some data from you. For example, if you enrol as a blood or potential organ donor you will need to fill out some personal information. If you receive an organ transplant or if we perform laboratory tests or give advice for your hospital or GP, there will be obligatory medical notes.

How we’re keeping your information safe

Your privacy is very important to us and we will only collect information if it has a clear business purpose. All information we collect meets the requirements of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Our staff undergo annual Information Governance training and only have access to the systems they need to fulfil their duties. All NHS Blood and Transplant staff are bound by our duty of confidentiality.

How we’re tackling data

We’re making better use of technology to reduce the amount of times you’re asked the same questions.

Making our service more efficient, transparent, and less time consuming for everyone.

Request information about NHSBT

Under the Freedom of Information Act (2000) and the Environmental Information Regulations, you have a right to request any recorded information held by NHS Blood and Transplant, a public authority, unless an exemption applies to that information. Information about these two regulations can be found on the Information Commissioners website.

To request information held by NHS Blood and Transplant, please contact us at:

NHS Blood and Transplant
c/o Customer Services Department
Charcot Road

We’ll have a statutory 20 working days in which to provide the information for each request. However please note that if clarification is required then the 20 working days 'clock' is placed on hold whilst we await that clarification.