Fix your career in IT support
Join a team who work behind the scenes to ensure donors get the best experience. Customer Support Analyst, Michelle Darcy shares her story.
If our end-user devices aren’t working, it makes waiting times longer for donors.
Customer Support Analyst
I started working for NHS Blood and Transplant (NHSBT) in August 2004 on a three month temporary contract as a PA in the IT department. I was made permanent and in 2013 joined IT desktop support.
Being from South Africa, I hadn’t heard of NHSBT. But once I’d joined, I knew I wanted to stay for a long time.
I like the variety; one day I’ll be fixing computers in an office, the next in a lab. I’m based in Watford but have to go wherever IT support is needed. This could be to donor sessions or hospitals. If our end-user devices aren’t working, it makes waiting times longer for donors.
We all play a role in helping donors have the best experience, and we need to make sure everyone knows how to use our systems.
We are currently replacing old legacy equipment and rolling out new desktops. This means we will be receiving training on the new systems and software, like Windows 10. It’s our job to make sure NHSBT employees know how to use the systems.
I’m proud of how I’ve developed in this role. I’ve always liked IT, and my colleagues and management are very supportive. I never feel like I can’t ask a question, as people are always happy to help.