Freedom of information publication schedule

Information about your personal treatment and care will normally be something you will discuss with your healthcare professionals. However there may be other issues where you would like further information. This page explains how to get this information.

Subject Access Requests under the Data Protection Act 1998

If you would like to access the information we may hold about you personally, then this will be dealt with under the Data Protection Act 1998. This includes information relating to health records, employment and training records - anything which is limited to you as a person whether as a patient, employee or partner of any kind.

To make a Subject Access Request, please write to Customer Services at:

NHS Blood and Transplant,
C/o Customer Services Department,
Oak House
Reed Crescent
Watford
Hertfordshire WD24 4QN

Email: customer.services@nhsbt.nhs.uk

 

What to include in your Subject Access Request:

  1. The information you want to access
  2. Proof of identity. We accept formal documents, bills with your name and address on, your driving licence or passport
  3. A cheque for £10 for non-medical information or £50 for a copy of your medical records

 Under the Data Protection Act 1998 we have 40 working days to provide your requested information.

 

Freedom of Information Act 2000: Publication Scheme

We routinely publish information to ensure we meet the requirements of the Model Publication Scheme

This scheme was developed for public sector organisations by the Information Commissioner to ensure compliance with the Freedom of Information Act 2000.

In addition to the Publication Scheme, and to ensure transparency, we also publish the following information.

Accessing information that is not included in the Publication Scheme

As an open and transparent organisation, we are committed to routinely publishing as much information as possible. If you can’t find what you’re looking for on our website, you may ask us for it. This is in accordance with further provisions of the Freedom of Information Act 2000 and of the Environmental Information Regulations 2005.

Requests for such information should be sent to:

Freedom of Information
NHS Blood and Transplant
C/o Customer Services Department
Oak House
Reed Crescent
Watford
Hertfordshire WD24 4QN
E-mail: Foi@nhsbt.nhs.uk

By law we have to deal with such requests within 20 working days.

If you are dissatisfied with the outcome of our consideration of your request, you have the right to complain. Please try to resolve the matter internally with us. Any review will normally be under the control and direction of a senior colleague who had no involvement in the original decision process.

If you remain dissatisfied at the conclusion of any review you can complain to the Information Commissioner's Office

Fees and charges

There is no charge for non-personal information unless there is a statutory basis for doing so or the amount of time taken to locate the information exceeds 18 hours. This in accordance with The Freedom of Information Act 2000 and the associated Fees Regulations. However we can charge for disbursements related to the provision of information and any reformatting requested by the applicant. But we must let you know of any charges in advance.

No charges will be made for any information accessed via our website.
You will be required to pay a fee for photocopying, reformatting and postage of any information provided in hard copy, unless there is a statutory charge already in place.

If you would like to find out more, please contact:

Freedom of Information
NHS Blood and Transplant
C/o Customer Services Department
Oak House
Reed Crescent
Watford
Hertfordshire WD24 4QN
E-mail: Foi@nhsbt.nhs.uk