Patient and donor engagement

NHSBT is committed to working with patients, donors and their families to strengthen how we engage, listen and improve services together.

We have launched a Patient and Donor Engagement Programme, led by 2 independent external co-chairs working in collaboration with patients, donors, families and NHSBT colleagues from across the organisation.

This programme will:

Understand what is already working well
Identify gaps and opportunities
Strengthen how patient and donor insight informs service improvement and decision making

This work will inform a new NHSBT Patient and Donor Engagement Policy and support a clearer, more consistent approach to listening to and working with patients, donors and families.

High quality patient and donor engagement will help NHSBT:

Build trust in our services
Improve patient, donor and family experience
Design services that meet people's needs
Ensure decisions are informed by lived experience

To help inform the new policy, we would like to hear from patients, donors and donor families before the surveys close on 27 July 2026. You do not need to have been involved in shaping NHSBT services before to take part.

NHSBT Chief Executive introduces our patient and donor engagement surveys

Help shape how NHSBT works with patients, donors and families

Patient survey

Tell us whether and how NHSBT has listened to or involved you, and how this could be improved. The survey should take about 5 to 10 minutes

Complete the survey

Donor and donor family survey

Tell us whether and how NHSBT has listened to or involved you, and how this could be improved. The survey should take about 5 to 10 minutes

Complete the survey

Contact us

If you need help completing a survey or would prefer to share your views in another way, please email PatientDonorEngagement@nhsbt.nhs.uk.