Chief Executive & Chairman's Introduction

Welcome to NHS Blood and Transplant's Annual review for 2012/2013. We have achieved great things over this past year making our unique contribution to saving and improving many lives.

We achieved the 50% increase in deceased organ donation which helped transform more than 3,100 lives in the last 12 months. This was a challenge few thought possible when it was set by the Organ Donation Taskforce in 2008. Delivering it was the result of the hard work and dedication of staff in hospitals and communities across the country.

We maintained a stable supply of blood to hospitals in England and north Wales including increasing our stock in preparation for the influx of visitors over the Olympic and Paralympic Games. At the same time we continued to improve our efficiency and further reduced the price of blood helping to save hospitals money to reinvest in frontline patient care.

  • Further efficiencies meant we could reduce the cost of red cells to £122 per unit for 2013/2014.
  • Hospital customer satisfaction┬╣ reached 68%, an increase of 9% on the year and notably better than the target of 60%.
  • Since 2008/2009 processing productivity has risen by 62% and testing productivity by 67% now ranking amongst one of the most productive in the world.
  • We successfully increased blood stocks by 30% to manage the impact of one-off events during 2012, notably the Queen's Diamond Jubilee, the European football championship and the London Olympic and Paralympic games.
  • The second National Blood Week kicked of with 23,000 calls to our helpline on the first day delivering an 84% increase in appointments booked and a 216% increase in new donor enrolments.
  • Pass it On was the theme of National Transplant week 2012 and our first competition for young film makers. The week's promotional activities and media coverage resulted in 13,366 responses to the appeal to sign up to the NHS Organ Donor Register, a 19% increase on the previous year.
  • Our campaign to recruit 100,000 blood donors in 100 days closed on Valentine's Day with nearly 120,000 new donors signing up.
  • In September 2012 our staff met an unprecedented challenge when our main blood centre at Filton flooded, following well tested contingency plans we recovered quickly ensuring no loss of service to hospitals and patients who continued to get the blood they needed.
  • In February 2013, NHBST worked closely with ITV to launch a major campaign promoting organ donation. As a result of the campaign over 60,000 new people joined the NHS Organ Donor Register.

2012/2013 saw us meeting some ambitious targets.

We are proud of our achievements during the year and will build on this to deliver greater benefits to patients in the years to come. Our success is only possible due to the generosity of the many donors across the country who donated to save the lives of those who are often strangers to them.

We care passionately about the welfare of our donors and the trust they place in us with their donations. Through the expertise of our staff we are able to transform those precious donations into life saving and enhancing high quality treatments that benefit patients across the UK.

Our heartfelt thanks to every donor and also to every family who, at a great time of sadness, supported their loves one's wish to donate their organs and tissues and transform the lives of others.

And finally, Bill Fullagar, the first Chairman of NHS Blood and Transplant, retired at the end of May 2013. John Patullo takes on the role of Chairman and the challenge to help to us to realise our ambition to be the best organisation of our type in the world.

A personal note

I hope that I have contributed towards building a competent, self-confident and ambitious team which sets itself high targets and delivers.

I'm very proud of the fact that our productivity and efficiency levels have improved over the years, which has helped save money for the wider NHS to reinvest in patient care. To make these efficiencies, however, sometimes involved making difficult decisions and I am very conscious of the effects of these changes on the lives of colleagues working in NHSBT.

We have virtually eliminated crises in blood stock levels while at the same time driving down the unit price of blood year on year. This is to the credit of hard working staff who continued to deliver through a period of great change.

In organ donation every extra organ retrieved means extra lives saved or improved, the fact that we have met the target of increasing the number of deceased organ donors by 50% in the last five years is an achievement of which we can all be proud.

I am also delighted that during my time with NHSBT we had the official opening of the centre in Speke housing the largest tissue bank in Europe and the successful completion of the Filton Centre, regarded as among the largest and most modern blood processing units in the world.

I am proud of what we have achieved together and I am confident NHSBT will go from strength to strength saving and improving the lives of many more people over the years to come.

Bill Fullagar


1. When measured as the percentage of hospitals scoring 9 out of 10 or higher for overall service

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