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Blood Components
The Customer Experience
The service we provide to hospitals is vitally important
to patient care and an essential part of what we do. As
well as supplying routine deliveries of blood
components, we also provide emergency and ad hoc
deliveries when requested 24 hours a day, 7 days a week.
Part of our modernisation programme over the past two years has led to more streamlined services at our customer interface. In February 2010 hospitals helped us to design and pilot a new Online Blood Ordering System (OBOS). This was well received by our customers as it includes functions not previously supported by our fax order, such as allowing hospitals to place advance and standing orders. The new system should be operating in all hospitals by the end of 2011.
We aim to continually improve our services with the help of our annual customer satisfaction survey. This is an effective way for hospital professionals involved in transfusion to provide feedback and tell us what we need to do to improve the quality of our service provision to patients. For example this year we introduced routine weekend deliveries in response to hospital requests for this change in service. We have worked with blood collection teams to improve the availability of group A platelets as hospitals told us that they wanted more of this blood group. This year we aim to start reporting diagnostic test results electronically, delivering patient test results to clinicians via quicker more secure routes.
And through the Better Blood Transfusion (BBT) initiative we continued our work with hospitals to ensure the best and most appropriate use is made of blood and blood products.
Hospital Safisfaction
Better Blood Transfusion
Online Blood Ordering System (OBOS)
The Royal Brompton Hospital was one of five hospitals to test OBOS in the pilot phase in early 2010. Steve Owen, Haematology/Blood Transfusion Services Manager, said: The previous fax system was time consuming and labour intensive. OBOS not only streamlines the whole ordering process, it is also much more environmentally friendly.
Discussing staff response to the introduction of OBOS, Steve added: "Staff have commented on how easy the system is to use. New systems always take some getting used to, but within two weeks our staff were using it without any issues."
The Royal Brompton Hospital was one of five hospitals to test OBOS in the pilot phase in early 2010. Steve Owen, Haematology/Blood Transfusion Services Manager, said: The previous fax system was time consuming and labour intensive. OBOS not only streamlines the whole ordering process, it is also much more environmentally friendly.
Discussing staff response to the introduction of OBOS, Steve added: "Staff have commented on how easy the system is to use. New systems always take some getting used to, but within two weeks our staff were using it without any issues."
Part of our modernisation programme over the past two years has led to more streamlined services at our customer interface. In February 2010 hospitals helped us to design and pilot a new Online Blood Ordering System (OBOS). This was well received by our customers as it includes functions not previously supported by our fax order, such as allowing hospitals to place advance and standing orders. The new system should be operating in all hospitals by the end of 2011.
We aim to continually improve our services with the help of our annual customer satisfaction survey. This is an effective way for hospital professionals involved in transfusion to provide feedback and tell us what we need to do to improve the quality of our service provision to patients. For example this year we introduced routine weekend deliveries in response to hospital requests for this change in service. We have worked with blood collection teams to improve the availability of group A platelets as hospitals told us that they wanted more of this blood group. This year we aim to start reporting diagnostic test results electronically, delivering patient test results to clinicians via quicker more secure routes.
And through the Better Blood Transfusion (BBT) initiative we continued our work with hospitals to ensure the best and most appropriate use is made of blood and blood products.
Hospital Safisfaction
Better Blood Transfusion
Blood Components
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